Frequently Asked Questions

Yes, free shipping is available on all orders over Rs.1000.

Orders placed before 3pm are usually shipped the next day. You can expect to receive your order within 2-3 business days after it has been shipped.

Login to your FWB account and visit the "Order History" page. Click on "View Order" for the order you want to track and you will see the order's status.

Login to your FWB account and from the "My Account" menu, select "Order History". Find the order you have placed in the list and click the "Return" button. Here, if you are still eligible for a return, you can select the products you wish to to return.

You have 3 days from the time your order is delivered to initiate a return if the product does not meet your requirements

Yes you will get a refund credited to your FWB wallet if you return a product. We do not refund to the original payment method. Your FWB wallet can be used against future orders.

You must have an account to make a return or exchange of any products purchased from the FWB store. This makes the process quick and easy.

No, your FWB wallet balance will not expire.

When you reach the checkout you will find 2 ways you can spend your FWB balance. If you have sufficient balance to cover the amount of your entire order, you can select it as your payment method. If your FWB wallet balance is less than the value of the order you will need to select a payment method other than your FWB Wallet but you can convert the wallet balance to a coupon and use that toward the payment.

FWB Points are a way for us to reward you for shopping with FWB. You earn points on every order valued over Rs.1000 and you can use these points toward payment for future orders.

Make sure you are logged in to your FWB account. When you reach the checkout you can assign your FWB Points toward the payment of your order. At the top of the checkout page you will find a place to choose how many points you want to spend.

Yes, your FWB Points will expire after 6 months. You can see your FWB Points balance and their expiry date under "My Points & Referrals" on your account page. You will be sent an email notifying you a few weeks before they expire.

Your FWB Points are not credited to your account until after the order has shipped. If you cancel your order or return it, the points will be deducted from your account.

Yes you can! We know you'll love shopping at Fashion with Benefits and want to share your find with friends. Invite them to shop with us and we'll give you bonus FWB Points when they make their first purchase. Login to your account and navigate to the "My Points & Referrals" tab on your account page. Here you will find a link you can copy and paste to share or just click on one of the social icons to share.

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